We accept Paypal and Credit/Debit card with Visa, MasterCard, American Express,JCB and bitpay now.
Thank you for visiting and shopping at GameSir. Since 2015, we have extended our business across the worldwide. Currently, we have been partnered with Amazon, Aliexpress, and other local distribution channels to service the gamers over the world. Following are the terms and conditions that constitute our Logistics Policy.
Shipping Fee & Carrier
The carrier may vary due to package weight issue, battery restriction in some countries, or other factors.
Delivery Zone
Deliver to more than 180 countries and regions in the world including：
Asia: Japan, Singapore, Thailand, Vietnam, Malaysia, Hong Kong SAR, Macao SAR, Brunei, Cambodia, India, Mongolia, Myanmar (Burma), Pakistan, Indonesia, Philippines,
All orders are typically processed within 1-2 business days. Orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
For The United States orders
- Free Ship from USA warehouse. Estimated delivery time: 5-7 days.
For Canada orders
- F1/T2a/A2 orders: Free shipping from Hong Kong. Estimated delivery time: 10-15 days.
- Other orders: Free ship from the US. Estimated delivery time: 8-12 days.
For the United Kingdom, Germany, Italy, France and Spain orders
- Free shipping from Hong Kong. Estimated delivery time: 7-10 days.
For all accessory (carrying case, bracket, cable, etc.) orders (except US orders)
- Free shipping. Ship from Hong Kong. Estimated delivery time: 15-20 days.
Notice: Sale event may cause the change of the departure location due to the high volume of orders.
Customer Protection
We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.
If you are not entirely satisfied with your purchase, we're here to help:
30 calendar days to return an item from the date you received it.
If you are experiencing a production issue, we are pleased to offer:
12-month replacement with the same model from the date you received it.
Product Registration
First of all, thank you for your purchase and a warm welcome to register your product.
By registering and subscribing, you can: EXTEND warranty period by 6 months TAKE advantage of our special offers, such as 10% off. ACCESS to giveaways GET the latest GameSir product news! and much more.....
Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
Your items have not been shipped out yet.
You are eligible to cancel your order before your items are being shipped. If you want to cancel your order, log in your account and cancel the order by yourself, or claim a cancellation request at gamesir.hk/help. We will help you cancel the order in 24hrs. The refund will usually be processed in two weeks.
If you order was stated as shipped, you cannot cancel it. However, we are happy to help you with the returning.
Returning an Order
Requirement:
Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
DO NOT FILL THE FORM BELOW IF NOT PURCHASED FROM GAMESIR.HK
The purchase date must be within 12 months from to claim a refund.
Man-caused damaged items will not be eligible for the refund.
Step 1
Ship the returning item to:
Return Address
Recipient name：A206-A205, Building 2, Shenzhen Software Industry Base, No. 87, 89, 91, High-Tech SouthTenth Road, Binhai Community, Yuehai Street, Nanshan District, Shenzhen City, Guangdong Province, China Post Code: 518000 Tel.No: 0755-23771729
*All returns and replacement are on your own shipping cost.Please print out the email page of confirmation order and send it back along with the return package.
Step 2
It will take about 5-7 days from the date we received your returning item to process your refund. Man-caused damaged item is not eligible for the refund.
An effortless new way to restyle Xbox gaming setup with GameSir G7—the ultimate personalized wired Xbox controller. Armed with 2 swappable paint-friendly faceplates, additional hair trigger mode, extra back buttons, GameSir Nexus software, and more. You're able to easily personalize a truly unique Xbox controller, from in to out for yourself or the other specials.
High speed, ultra low input latency:
Designed to deliver the ultimate competitive advantage for gamers, GameSir G7 comes with a polling rate at 265Hz, and a low response time <0.004s. Destroy the input latency and Dominate the battlefield by making your every move ever more seamless.
2 Swappable paint-friendly faceplates, effortless and endless customizations:
Personalize a unique Xbox controller and instantly stand out. Our 2 swappable paint-friendly faceplates empower you to paint and customize G7 to your heart's content, without taking apart the controller. Enjoy expressing yourselves when customizing, no matter to you or your loved one.
Fully software-customizable:
The GameSir Nexus software brings even more customizationand fun to the G7 controller. Create controller profiles by mapping buttons, tweaking D-pad diagonal, adjusting sticks & triggers zone, configuring vibration, etc. You can even easily set 0 Deadzone and switch between Default and our exclusive “Raw” mode via the GameSir Nexus software. Experience the exclusive impulse triggers for all games. Save up to 3 profiles and use any your prefer for each game. The software also allows you to update firmware for your controller.
Best-in-class consistent smoothness:
GameSir precision-tuned tech in the Hall Effect analog triggers delivers best-in-class consistent smoothness and precision, reacting to even the slightest adjustment of your fingertips thanks to the pioneer Hall Effect technology. For FPS and action gamers, there’s even a quick switch to Hair Trigger Mode by holding M+LT/RT buttons until the controller vibrates. Whether you need precise linear control or ultimate responsiveness, G7 controller gives you the competitive edge as you need.
Tactile yet cushioned face buttons:
Specially-tuned GameSir tactile face buttons come with a 5-layer structure. Microswitches deliver fast actuation with a minimized actuation distance of 0.6mm only, while the embedded kit that includes a soft rubber pad and a bracket produces satisfying presses along with a crisp yet cushioned feel.
High-performance sticks:
Algorithm-optimized joysticks, with 0 Fluctuation, 0 Deviation and 0 Circularity error, deliver 360° seamless pinpoint control. You can even easily set 0 Deadzone and switch between Default and the exclusive “Raw” mode via the GameSir Nexus software, getting an enhanced gaming experience in different games. The anti-friction glide rings provide super-smooth stick control, reducing stick grinding and extending usage time.
Hyper-realistic Quad motor structure:
2 distinct rumble motors in the grips for strong and subtle vibrations. 2 motors inside the triggers bring the feedback to your fingertips. Experience the real, precise feedback of impacts, gunshots and driving over surface irregularities.
Audio. Alter. Awesome.:
Plug your favorite headset to the built-in 3.5mm audio jack and quickly control volume on the fly without any software, be it master or voice chat volume. You can even easily mute your mic with a short press on the mic mute button with a clear red indicator light.
*It’s for adjusting your headset’s volume. You need to plug in your headset for volume control.
On-the-fly Mappings:
Designed for pro-level mobile gaming, GameSir G7 comes with 2 additional back buttons so you can map your in-game actions on the fly, and load up your favorite button mappings with or without software during gameplay. Mappings are instantly programmable and synced in real-time.
Textures on each bumpers and triggers keep your fingers firm in control during rapid actions, while textured rubber grips on the back bring you all-day comfort.
Versatile:
Works with Xbox Series X|S, Xbox One and Windows 10/11, GameSir G7 provides the most smooth and ultimate gaming experience with less latency and no low battery anxiety.
Tech Specs:
Working Platform: Xbox Series X|S, Xbox One and Windows 10/11
Connection: Wired, 3m detachable USB-C cable
3.5mm Audio Jack: Yes
Micrphone Mute Button: Yes
Microswitch Buttons: Yes, ABXY
Analog Triggers: Yes, Hall Effect Magnetic Sensors
Analog Joysticks: Yes, ALPS
Rumble Motors: Yes, 4 in total, in each grips and triggers
Back Buttons: Yes, 2 mappable Back Buttons
Customization Software: Yes, GameSir Nexus
Battery: No
Product Size: 152*103*63 mm / 5.98*4.06*2.48 in
Net Weight: 256g / 0.56 lbs
Package Size: 160*118*113mm / 6.30*4.65*4.45 in
Gross Weight: 462g / 1.02 lbs
Package Contents:
GameSir-G7 *1
Swappable White Faceplate *1
Xbox Game Pass Ultimate Card *1
3m USB-C Cable *1
User Manual *1
Thank You & After-sale Service Card *1
GameSir Sticker *1
Certification *1
FAQ:
What platforms does it support?
It supports Xbox Series X|S, Xbox One and Windows 10/11.
Is it a wired or wireless?
Wired, with 3m detachable USB-C cable.
What’s the input latency?
Below <0.004s.
Does it have analog triggers?
Yes,Hall Effect analog triggers with GameSir precision-tuned tech, with 100% Response Area and best-in-class There’s also a quick switch to hair trigger mode by holding M+LT/RT until the controller vibrates, perfect for FPS and action games.
Are action buttons microswitches?
Yes, combined with a cushioned touch. The actuation distance is 0.6mm.
How many rumble motors in G7?
4, 2 in the grips and 2 behind the triggers.
What are the special features of the sticks?
Algorithm-optimized sticks, with 0 Fluctuation, 0 Deviation and 0 Circularity error. You can even easily set 0 Deadzone and switch between Default and the exclusive “Raw” mode via the elite GameSir Nexus software. The anti-friction glide rings also provide super-smooth stick control.
What can I set with GameSir Nexus software?
You can create 3 controller profiles by mapping buttons, tweaking D-pad diagonal, fine-tuning sticks & triggers and configuring vibration. Specially, for the sticks, you can set 0 deadzone and switch between Default and our exclusive “Raw” mode. For the triggers, you can set impulse triggers for all games.
How to control the volume when wearing a 3.5mm headset?
Hold the M button+D-pad’s Up/Down to Increase/Decrease the Master Volume. (10 levels in total)
*There will be a beep when adjusting to the maximum/minimum level.
Hold the M button+D-pad’s Left/Right to Increase game volume while Decreasing voice chatvolume/Decrease game volume while Increasing voice chat volume.
*There will be a beep when adjusting to the maximum/middle/minimum level.
