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Warranty&Return

Customer Protection

We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.


If you are not entirely satisfied with your purchase, we're here to help:
  • 30 calendar days to return an item from the date you received it.
If you are experiencing a production issue, we are pleased to offer:
  • 12-month replacement with the same model from the date you received it. 

PS.The return/exchange policy does not apply to issues unrelated to the quality of the product itself.

Canceling an Order

Requirement:

  1. Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
  2. Your items have not been shipped out yet. 

You are eligible to cancel your order before your items are being shipped. If you want to cancel your order, log in your account and cancel the order by yourself, or claim a cancellation request at gamesir.hk/help. We will help you cancel the order in 24hrs. The refund will usually be processed in two weeks. 

If you order was stated as shipped, you cannot cancel it. However, we are happy to help you with the returning. 

Returning an Order

Requirement:

  1. Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
  2. DO NOT FILL THE FORM BELOW IF NOT PURCHASED FROM GAMESIR.HK
  3. The purchase date must be within 12 months from to claim a refund. 
  4. Man-caused damaged items will not be eligible for the refund. 

Step 1

Ship the returning item to:

Return Address

Recipient name:A206-A205, Building 2, Shenzhen Software Industry Base, No. 87, 89, 91, High-Tech SouthTenth Road, Binhai Community, Yuehai Street, Nanshan District, Shenzhen City, Guangdong Province, China

Post Code: 518000
Tel.No: 0755-23771729

*All returns and replacement are on your own shipping cost. Please print out the email page of confirmation order and send it back along with the return package.

Step 2

It will take about 5-7 days from the date we received your returning item to process your refund. Man-caused damaged item is not eligible for the refund. 

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