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Warranty & Returns

Customer Protection

We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.


If you are not entirely satisfied with your purchase, we're here to help:

  • 30 calendar days to return an item from the date you received it. 
If you are experiencing a production issue, we are pleased to offer:
  • 12-month replacement with the same model from the date you received it.  

Product Registration

First of all, thank you for your purchase and a warm welcome to register your product.

By registering and subscribing, you can:
EXTEND warranty period of 6 months
TAKE advantage of our special offers, such as 10% off.
ACCESS to giveaways
GET the latest GameSir product news!
and much more.....

Come sign up and subscribe!

>Register my product<


    Canceling an Order

    Requirement:

    1. Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
    2. Your items have not been shipped out yet. 

    You are eligible to cancel your order before your items are being shipped. If you want to cancel your order, log in your account and cancel the order by yourself, or claim a cancellation request at gamesir.hk/help. We will help you cancel the order in 24hrs. The refund will usually be processed in two weeks. 

    If you order was stated as shipped, you cannot cancel it. However, we are happy to help you with the returning. 


    Returning an Order

    Requirement:

    1. Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
    2. DO NOT FILL THE FORM BELOW IF NOT PURCHASED FROM GAMESIR.HK
    3. The purchase date must be within 12 months from to claim a refund. 
    4. Man-caused damaged items will not be eligible for the refund. 

    Step 1

    Ship the returning item to:

    Return Address 
    GameSir Store
    Taojindi Building B201, Tenglong Road, Longhua District, Shenzhen, Guangdong, China
    518109
    18124002507

    *All returns and replacement are on your own shipping cost. Please print out the email page of confirmation order and send it back along with the return package.

    Step 2

    Please fill this form to inform us about your returning:

    > Return form

    Step 3

    It will take about 5-7 days from the date we received your returning item to process your refund. Man-caused damaged item is not eligible for the refund. 

    gamesir_payment_type

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