GameSir-VX Adapter

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Payment & Shipping
Warranty & Returns
Tutorials & Manuals

Payment We Accept:

gamesir payment type

We accept Paypal and Credit/Debit card with Visa, MasterCard, American Express,JCB and bitpay now.

Thank you for visiting and shopping at GameSir. Since 2015, we have extended our business across the worldwide. Currently, we have been partnered with Amazon, Aliexpress, and other local distribution channels to service the gamers over the world. Following are the terms and conditions that constitute our Logistics Policy.

Shipping Fee & Carrier

The carrier may vary due to package weight issue, battery restriction in some countries, or other factors.

Delivery Zone

Deliver to more than 180 countries and regions in the world including：

Asia:
Japan, Singapore, Thailand, Vietnam, Malaysia, Hong Kong SAR, Macao SAR, Brunei, Cambodia, India, Mongolia, Myanmar (Burma), Pakistan, Indonesia, Philippines,

Europe:
Spain, France, Germany, Italy, United Kingdom, Austria, Belgium, Czechia, Denmark, Greece, Ireland, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Hungary, Latvia, Bulgaria, Cyprus, Malta, Croatia, Finland, Switzerland, Estonia, Norway, Belarus, Russia, Ukraine

North America:
United States, Canada

South America:
Peru, Argentina, Brazil, Colombia, Mexico

Middle East:
Saudi Arabia, Oman, United Arab Emirates, Morocco, Turkey, Bahrain, Egypt

Africa:
South Africa, Nigeria

Due to the complexity of delivery, we are unable to deliver to some regions, please check:

> List of out-of-delivery zones.

Shipment processing time

All orders are typically processed within 1-2 business days. Orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

For The United States orders

- Free Ship from USA warehouse. Estimated delivery time: 3-7 days.

For Canada orders

- F1/T2a/A2 orders: Free shipping from Hong Kong. Estimated delivery time: 15-20 days.

- Other orders: Free ship from the US. Estimated delivery time: 5-10 days.

For the United Kingdom, Germany, Italy, France and Spain orders

- Free shipping from Hong Kong. Estimated delivery time: 15-20 days.

- Express shipping from the UK. Estimated delivery time: 5-10 days.

For all accessory (carrying case, bracket, cable, etc.) orders (except US orders)

- Free shipping. Ship from Hong Kong. Estimated delivery time: 15-30 days.

Notice: Sale event may cause the change of the departure location due to the high volume of orders.

Customer Protection

We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.

If you are not entirely satisfied with your purchase, we're here to help:

30 calendar days to return an item from the date you received it.

If you are experiencing a production issue, we are pleased to offer:

12-month replacement with the same model from the date you received it.

Product Registration

First of all, thank you for your purchase and a warm welcome to register your product.

By registering and subscribing, you can:
EXTEND warranty period of 6 months
TAKE advantage of our special offers, such as 10% off.
ACCESS to giveaways
GET the latest GameSir product news!
and much more.....

Come sign up and subscribe!

>Register my product<

Canceling an Order

Requirement:

Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
Your items have not been shipped out yet.

You are eligible to cancel your order before your items are being shipped. If you want to cancel your order, log in your account and cancel the order by yourself, or claim a cancellation request at gamesir.hk/help. We will help you cancel the order in 24hrs. The refund will usually be processed in two weeks.

If you order was stated as shipped, you cannot cancel it. However, we are happy to help you with the returning.

Returning an Order

Requirement:

Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
DO NOT FILL THE FORM BELOW IF NOT PURCHASED FROM GAMESIR.HK
The purchase date must be within 12 months from to claim a refund.
Man-caused damaged items will not be eligible for the refund.

Step 1

Ship the returning item to:

Return Address
GameSir Store
Taojindi Building B311, Tenglong Road, Longhua District, Shenzhen, Guangdong, China
518109
18124002507

*All returns and replacement are on your own shipping cost. Please print out the email page of confirmation order and send it back along with the return package.

Step 2

Please fill this form to inform us about your returning:

> Return form

Step 3

It will take about 5-7 days from the date we received your returning item to process your refund. Man-caused damaged item is not eligible for the refund.

With the availability of playing some PS5 games with keyboard & mouse, GameSir VX2 AimBox has been pursued by a lot of PS5 gamers. To make our gamers enjoy all PS5 games, we’re now launching a peripheral adapter—GameSir VX Adapter. Now, with an initial configuration on PC, it not only can allow gamers to play all PS5 games with keyboard & mouse, but also play all PS5 games with their preferred controllers other than DualSense. If you want to play PS5 games in more control ways, it is worth setting up VX Adapter for your PS5 console.

Play all PS5 games in different control ways:

VX Adapter offers more playstyles in all PS5 games with keyboard & mouse and other controllers to satisfy different gamers’

Note: To play PS5 games with keyboard & mouse, it’s required to use GameSir VX2 AimSwitch or VX2 AimBox together.

Compatible devices:

Wide compatibility provides great flexibility to switch from different gaming devices. VX Adapter is compatible with GameSir VX2 AimSwitch, VX2 AimBox, Official DualShock, Xbox and Nintendo Switch Pro Controller.

Compatible devices:

Plug and play after 1^sttime setup on PC:

Easy to use, just plug and play after 1^st time setup on PC if both the PSN account and WiFi are not changed.

Can be plugged into PS5 back USB port or 5V 2A power source:

After successful configuration, VX Adapter can be plugged into PS5 back USB port or a 5V 2A power source, be that a power adapter or a portable power bank.

Tech Specs:

Working Platform: PS5 console

Connection: Wired to USB peripherals

Compatible USB Peripherals: GameSir VX2 AimSwitch, GameSir VX2 AimBox, Official DualShock, Xbox One, Xbox One X/S, Xbox Series X/S, Xbox Elite Wireless Controller Series 2, Nintendo Switch Pro Controller

Product Size: 69*25*10.5mm / 2.72*0.98*0.41 in

Net Weight: 11 g / 0.02 lbs

Package Contents:

GameSir-VX Adapter *1

User Manual *1

FAQ:

Does VX Adapter support all PS5 games?

Yes, it supports all PS5 games when using with compatible peripherals together.

What USB peripherals does it support to play all PS5 games?

It supports GameSir VX2 AimSwitch, GameSir VX2 AimBox, Official DualShock, Xbox One, Xbox One X/S, Xbox Series X/S, Xbox Elite Wireless Controller Series 2 and Nintendo Switch Pro Controller.

Can I use keyboard & mouse to play all PS5 games with VX Adapter?

Yes, needs additional GameSir VX2 AimSwitch or VX2 AimBox.

How to connect VX Adapter to VX2 AimSwitch or VX2 AimBox whenplaying PS5 games with keyboard & mouse?

When using VX Adapter with VX2 AimSwitch or VX2 AimBox, there is no need for additional controller.

① Connect VX2 AimSwitch to VX Adapter (No additional controller needed):

Plug the USB-A port of VX2 AimSwitch’s receiver to the USB port of VX Adapter.
Plug VX Adapter to the PS5 back USB port or a power adapter (5V 2A).
Toggle the power switch of VX2 AimSwitch toand wait for the receiver’s indicator to turn solid blue and connection status indicator to turn solid green .

②Connect VX2 AimBox to VX Adapter (No additional controller needed):

Plug the USB-A port of VX2 AimBox to the USB port of VX Adapter.
Plug VX Adapter to the PS5 back USB port or a power adapter (5V 2A).

Connect your keyboard & mouse to VX2 AimBox and you can play PS5 games with keyboard & mouse.

How to set up VX Adapter?

For first time use, VX Adapter needs to be set up on the PC (Win 7/10 or above). After successful setup, you can just plug and play every time if both the PSN account and WiFi are not changed.

Do I have to keep VX Adapter plugged during playing PS5 games?

Yes, it needs to be kept plugging.

Can I plug VX Adapter into PS5 USB port only?

No, after successful configuration of VX Adapter, you can plug it into PS5 back USB port or a 5V 2A power source, be that a power adapter or a portable power bank.

Can I use compatible controllers wirelessly to play PS5 games with VX Adapter?

No, only wired connection.

1. All orders will be processed within 48 hours after confirmation of payment (excluding weekends and public holidays).

2. Please make sure your shipping address is correct. The buyer will be responsible for any return or failure to receive the product due to an incorrect or incomplete shipping address.

3. For orders from Hong Kong and Macau, the shipping address in Chinese is required.

4. The parcel does not contain any receipts, invoices or promotional flyers. You can buy gifts for your family and friends at will. At the same time, we also welcome dropshipping.

5. After the courier collects the parcel and uploads the tracking number, the tracking status will take several days to update. Please wait patiently.

6. We are not responsible for any customs duties, VAT or other taxes. However, we will try our best to reduce the additional costs for buyers .

1. All products are brand new and authentic, with a 30-day money-back guarantee and a one-year warranty. However, it does not apply to damage caused by the buyer or user.

2. If you are not satisfied with the product, please contact us for a replacement or refund. We will try our best to solve your problem and meet your needs.

3. The product must be returned in its original condition and packaging. All gifts and bundled products that are part of the order should be returned. The buyer will be responsible for the shipping cost of the returned product.

1. If you have any questions, please feel free to contact us. We will reply to you as soon as possible.

2. Customer support is available Monday to Friday, excluding public holidays.

Special Note:

1. Brazilian customers please remember to provide the CPF ID IN THE SPECIAL INSTRUCTIONS BLANK OR ADDRESS LINE
which is required by Brazil customs, we can't ship without it.
2. Middle East customers please enter your address in English.
3. HK customers please enter your address in Chinese.

New Shipping System
We now can deliver to more than 180 countries and regions in the world!

Also, click the button below to go to the official GameSir store on AliExpress to purchase is ok. Welcome to the GameSir store!

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