We accept Paypal and Credit/Debit card with Visa, MasterCard, American Express,JCB and bitpay now.
Thank you for visiting and shopping at GameSir. Since 2015, we have extended our business across the worldwide. Currently, we have been partnered with Amazon, Aliexpress, and other local distribution channels to service the gamers over the world. Following are the terms and conditions that constitute our Logistics Policy.
Shipping Fee & Carrier
All orders from GameSir Official Store will enjoy free shipping.
Singapore Post is the carrier we adopt for most orders. The carrier may vary due to package weight issue, battery restriction in some countries, or other factors.
Delivery Zone
Our delivery covers most of the world including:
(1)Europe: Germany, Britain, France, Spain, Italy
(2)North America: United States, Canada
(3)South America: Brazil
(4)Asia: Japan
(5)Australia: Australia, New Zealand
(6)Middle East: Saudi Arabia, United Arab Emirates
Due to the complexity of delivery, we are unable to deliver to some regions, please check:
All orders are typically processed within 1-2 business days. Orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
For The United States orders
- Free Ship from USA warehouse. Estimated delivery time: 3-7 days.
For Canada orders
- F1/T2a/A2 orders: Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
- Other orders: Free ship from the US. Estimated delivery time: 5-10 days.
For the United Kingdom, Germany, Italy, France and Spain orders
- Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
- Express shipping from the UK. Estimated delivery time: 5-10 days.
For Australia, Brazil, Russia, South Africa and Egypt orders
- Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
For Mexico, and the rest of deliverable countries orders
- Free shipping. Ship from Hong Kong. Estimated delivery time: 20-35 days.
For all accessory (carrying case, bracket, cable, etc.) orders (except US orders)
- Free shipping. Ship from Hong Kong. Estimated delivery time: 15-30 days.
Notice: Sale event may cause the change of the departure location due to the high volume of orders.
Customer Protection
We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.
If you are not entirely satisfied with your purchase, we're here to help:
30 calendar days to return an item from the date you received it.
If you are experiencing a production issue, we are pleased to offer:
12-month replacement with the same model from the date you received it.
Product Registration
First of all, thank you for your purchase and a warm welcome to register your product.
By registering and subscribing, you can: EXTEND warranty period of 6 months TAKE advantage of our special offers, such as 10% off. ACCESS to giveaways GET the latest GameSir product news! and much more.....
Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
Your items have not been shipped out yet.
You are eligible to cancel your order before your items are being shipped. If you want to cancel your order, log in your account and cancel the order by yourself, or claim a cancellation request at gamesir.hk/help. We will help you cancel the order in 24hrs. The refund will usually be processed in two weeks.
If you order was stated as shipped, you cannot cancel it. However, we are happy to help you with the returning.
Returning an Order
Requirement:
Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
DO NOT FILL THE FORM BELOW IF NOT PURCHASED FROM GAMESIR.HK
The purchase date must be within 12 months from to claim a refund.
Man-caused damaged items will not be eligible for the refund.
Step 1
Ship the returning item to:
Return Address GameSir Store Taojindi Building B201, Tenglong Road, Longhua District, Shenzhen, Guangdong, China 518109 18124002507
*All returns and replacement are on your own shipping cost.Please print out the email page of confirmation order and send it back along with the return package.
Step 2
Please fill this form to inform us about your returning:
It will take about 5-7 days from the date we received your returning item to process your refund. Man-caused damaged item is not eligible for the refund.
Please use the latest G-Crux (3.0.0 or later) or GameSir World (3.7.0 or later).
* Smartphone is not included.
Orders on GameSir official website can be shipped to the following countries: Europe: Germany, United Kingdom, France, Spain, Italy North America: United States, Canada South America: Brazil Asia: Japan Australia: Australia, New Zealand Middle East: Saudi Arabia, United Arab Emirates
If your shipping address is not one of the above countries, you can click the button below to go to the official GameSir store on AliExpress to purchase. Welcome to the GameSir store!
Designed for Mobile MOBA and FPS Games Designed for mobile MOBA and FPS games, GameSir G5 combines many revolutionary innovations: the trackpad, surrounding button layout and extra configurable buttons. If you are a mobile gamer who loves battling online, GameSir G5 will be your ultimate secret weapon to win.
Trackpad Design What makes GameSir G5 so unique are the trackpad and the surrounding button layout. There are trackpad mode and ABXY mode for you to choose.
Built-in BattleDock™ Function We never stop exploring, so we develop the BattleDock™ technology which can convert the input signals of keyboard or mouse to the signals mobile phone can recognize. GameSir G5 is not only a gamepad but also a BattleDock™. Plug the USB dongle of wireless keyboard & mouse combo into the USB port hidden on the left handle of GameSir G5, you can play mobile games with keyboard and mouse!
Ergonomic Design We studied the hands of more than 200 gamers of all ages and designed the appearance of the GameSir G5 controller which is suitable for most of the gamers' hands. The ergonomic grip provides you stunning gaming experience.
Four Extra Configurable Buttons
Besides the common L1/R1 and L2/R2 trigger buttons, there are four extra configurable buttons, L4/R4 trigger buttons and L5/R5 rear buttons, to meet the needs of customizing more keys.
GameSir G5 at CES 2018
Media Reviews about GameSir G5
Tech Specs
Brand: GameSir Model: G5 Connection: Wireless Wireless Technology: Bluetooth 5.0 Working Platforms: Android (Android 8.0 or later), iOS (iOS 9.0 or later) Vibration Feedback: No Auto-fire Turbo Mode: Yes Battery Capacity: built-in 800mAh rechargeable Lithium battery Working Time: 10 hours Working Temperature: 5℃~65℃ Charging Time: 2~3 hours Charging Voltage: 3.7V~5.2V Charging Current: 400mA Cable Length: 39.37 in. Package Size: 6.10 x 3.98 x 2.56 in. Gross Weight: 0.53 lb. Certifications: FCC, CE, RoHS
In the Box 1* GameSir G5 Wireless Bluetooth Controller 1* USB Cable 1* User Manual