We accept Paypal and Credit/Debit card with Visa, MasterCard, American Express,JCB and bitpay now.
Thank you for visiting and shopping at GameSir. Since 2015, we have extended our business across the worldwide. Currently, we have been partnered with Amazon, Aliexpress, and other local distribution channels to service the gamers over the world. Following are the terms and conditions that constitute our Logistics Policy.
Shipping Fee & Carrier
All orders from GameSir Official Store will enjoy free shipping.
Singapore Post is the carrier we adopt for most orders. The carrier may vary due to package weight issue, battery restriction in some countries, or other factors.
Delivery Zone
Our delivery covers most of the world including：
Europe: Germany, United Kingdom, France, Spain, Italy North America: United States, Canada South America: Brazil Asia: Japan, Malaysia, Hongkong, Indonesia, Philippines, Singapore, Thailand, Vietnam Australia: Australia, New Zealand Middle East: Saudi Arabia, United Arab Emirates
Due to the complexity of delivery, we are unable to deliver to some regions, please check:
All orders are typically processed within 1-2 business days. Orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
For The United States orders
- Free Ship from USA warehouse. Estimated delivery time: 3-7 days.
For Canada orders
- F1/T2a/A2 orders: Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
- Other orders: Free ship from the US. Estimated delivery time: 5-10 days.
For the United Kingdom, Germany, Italy, France and Spain orders
- Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
- Express shipping from the UK. Estimated delivery time: 5-10 days.
For Australia, Brazil, Russia, South Africa and Egypt orders
- Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
For Mexico, and the rest of deliverable countries orders
- Free shipping. Ship from Hong Kong. Estimated delivery time: 20-35 days.
For all accessory (carrying case, bracket, cable, etc.) orders (except US orders)
- Free shipping. Ship from Hong Kong. Estimated delivery time: 15-30 days.
Notice: Sale event may cause the change of the departure location due to the high volume of orders.
Customer Protection
We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.
If you are not entirely satisfied with your purchase, we're here to help:
30 calendar days to return an item from the date you received it.
If you are experiencing a production issue, we are pleased to offer:
12-month replacement with the same model from the date you received it.
Product Registration
First of all, thank you for your purchase and a warm welcome to register your product.
By registering and subscribing, you can: EXTEND warranty period of 6 months TAKE advantage of our special offers, such as 10% off. ACCESS to giveaways GET the latest GameSir product news! and much more.....
Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
Your items have not been shipped out yet.
You are eligible to cancel your order before your items are being shipped. If you want to cancel your order, log in your account and cancel the order by yourself, or claim a cancellation request at gamesir.hk/help. We will help you cancel the order in 24hrs. The refund will usually be processed in two weeks.
If you order was stated as shipped, you cannot cancel it. However, we are happy to help you with the returning.
Returning an Order
Requirement:
Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
DO NOT FILL THE FORM BELOW IF NOT PURCHASED FROM GAMESIR.HK
The purchase date must be within 12 months from to claim a refund.
Man-caused damaged items will not be eligible for the refund.
Step 1
Ship the returning item to:
Return Address GameSir Store Taojindi Building B201, Tenglong Road, Longhua District, Shenzhen, Guangdong, China 518109 18124002507
*All returns and replacement are on your own shipping cost.Please print out the email page of confirmation order and send it back along with the return package.
Step 2
Please fill this form to inform us about your returning:
It will take about 5-7 days from the date we received your returning item to process your refund. Man-caused damaged item is not eligible for the refund.
GameSir G3s adopts a 32-bit MCU chip, computing capability is up to 48 million times per second. Along with Realtek Bluetooth 4.0 solution and 2.4GHz module, GameSir G3s features high sensitivity and accuracy in overall performance. Built-in 600mAh polymer lithium battery lasts for 18 hours in normal condition, automatic sleep mode is a power saver. GameSir G3s is compatible with 4 platforms: Android / Windows PC / Steam / PS3, via three main connections of Bluetooth 4.0 / 2.4Ghz Wireless dongle / wired connection, a broad range of games are supported.
Vibration Function With vibration motors, realistic vibration and striking can be fully experienced in games.
Detachable Bracket G3s comes with detachable bracket, it can be used as an individual mobile holder for 3.5~6-inch smartphones. * Mobile phone holder optional
Physically Designed Buttons Floating D-pad makes it easier to discern between the eight compass points. Analog joysticks have 360-degree positioning of ultra-accuracy. Physically designed function buttons, solid and responsive, with a firm action, can be pressed with no effort. The pressure sensitivity of R2/L2 allows players to perceive the press depth accurately, making it much easier to play car racing and drifting games.
Ergonomic & Auto- fire Turbo The overall button layout of GameSir G3s fully conforms to Ergonomics, making operation fluently and efficiently. Rubber-coated textured handles provide a comfortable grip.The turbo function will create continue button press and release your fingers.Select your desired button and Turbo key to taking action especially in shooting games. Turbo function enables to have more efficient gaming experience, relieve fatigue of your hands, and extend durability.
Power Saving & Long Battery Life In case of no operation within 5 minutes, GameSir G3s will enter sleep mode automatically. Built-in 600mAh polymer lithium battery lasts for 18 hours in normal condition.
Support Platforms GameSir G3s is compatible with Android devices such as Smartphone, tablet, TV box (Android 4.0 or later ), Windows PC (Windows 7/8/10), Steam, PS3, via three main connections of 2.4GHz wireless / Bluetooth 4.0 / wired connection.
Tech Specs Brand: GameSir Model: G3s Working Platforms: Android / PS3 / Windows PC / SteamOS Connection: Bluetooth 4.0 (for Android) / 2.4GHz (for PC) / Wired Working Range: less than 26.25 ft. Battery Capacity: 600mAh rechargeable battery Working Time: 10 hours Charging Time: 2-3 hours Charging Voltage: 3.7V-5.2V Charging Current: 1A-2A Package Size: 7.13*4.96*2.56 in. Gross Weight: 0.74 lb.
In the Box 1* GameSir G3s Wireless Controller 1* 2.4GHz Wireless Dongle 1* Micro-USB Cable 1* User Manual
