We accept Paypal and Credit/Debit card with Visa, MasterCard, American Express,JCB and bitpay now.
Thank you for visiting and shopping at GameSir. Since 2015, we have extended our business across the worldwide. Currently, we have been partnered with Amazon, Aliexpress, and other local distribution channels to service the gamers over the world. Following are the terms and conditions that constitute our Logistics Policy.
Shipping Fee & Carrier
All orders from GameSir Official Store will enjoy free shipping.
Singapore Post is the carrier we adopt for most orders. The carrier may vary due to package weight issue, battery restriction in some countries, or other factors.
Delivery Zone
Our delivery covers most of the world including:
(1)Europe: Germany, Britain, France, Spain, Italy
(2)North America: United States, Canada
(3)South America: Brazil
(4)Asia: Japan
(5)Australia: Australia, New Zealand
(6)Middle East: Saudi Arabia, United Arab Emirates
Due to the complexity of delivery, we are unable to deliver to some regions, please check:
All orders are typically processed within 1-2 business days. Orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
For The United States orders
- Free Ship from USA warehouse. Estimated delivery time: 3-7 days.
For Canada orders
- F1/T2a/A2 orders: Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
- Other orders: Free ship from the US. Estimated delivery time: 5-10 days.
For the United Kingdom, Germany, Italy, France and Spain orders
- Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
- Express shipping from the UK. Estimated delivery time: 5-10 days.
For Australia, Brazil, Russia, South Africa and Egypt orders
- Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
For Mexico, and the rest of deliverable countries orders
- Free shipping. Ship from Hong Kong. Estimated delivery time: 20-35 days.
For all accessory (carrying case, bracket, cable, etc.) orders (except US orders)
- Free shipping. Ship from Hong Kong. Estimated delivery time: 15-30 days.
Notice: Sale event may cause the change of the departure location due to the high volume of orders.
Customer Protection
We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.
If you are not entirely satisfied with your purchase, we're here to help:
30 calendar days to return an item from the date you received it.
If you are experiencing a production issue, we are pleased to offer:
12-month replacement with the same model from the date you received it.
Product Registration
First of all, thank you for your purchase and a warm welcome to register your product.
By registering and subscribing, you can: EXTEND warranty period of 6 months TAKE advantage of our special offers, such as 10% off. ACCESS to giveaways GET the latest GameSir product news! and much more.....
Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
Your items have not been shipped out yet.
You are eligible to cancel your order before your items are being shipped. If you want to cancel your order, log in your account and cancel the order by yourself, or claim a cancellation request at gamesir.hk/help. We will help you cancel the order in 24hrs. The refund will usually be processed in two weeks.
If you order was stated as shipped, you cannot cancel it. However, we are happy to help you with the returning.
Returning an Order
Requirement:
Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
DO NOT FILL THE FORM BELOW IF NOT PURCHASED FROM GAMESIR.HK
The purchase date must be within 12 months from to claim a refund.
Man-caused damaged items will not be eligible for the refund.
Step 1
Ship the returning item to:
Return Address GameSir Store Taojindi Building B201, Tenglong Road, Longhua District, Shenzhen, Guangdong, China 518109 18124002507
*All returns and replacement are on your own shipping cost.Please print out the email page of confirmation order and send it back along with the return package.
Step 2
Please fill this form to inform us about your returning:
It will take about 5-7 days from the date we received your returning item to process your refund. Man-caused damaged item is not eligible for the refund.
Orders on GameSir official website can be shipped to the following countries: Europe: Germany, United Kingdom, France, Spain, Italy North America: United States, Canada South America: Brazil Asia: Japan Australia: Australia, New Zealand Middle East: Saudi Arabia, United Arab Emirates
If your shipping address is not one of the above countries, you can click the button below to go to the official GameSir store on AliExpress to purchase. Welcome to the GameSir store!
Agility X 2.4GHz Wireless Technology
GameSir developed a robust wireless solution to solve the fundamental problems of latency, stability, and connectivity. The end result is Agility X 2.4GHz wireless technology, a pro-grade wireless solution, providing instant wireless connection with 1ms ultra low latency and 1000Hz polling rate.
Equipped with PMW3389 Optical Sensor
Built-in PMW3389 gaming-grade optical sensor with 16,000 DPI and 50 G acceleration that brings higher precision and speed.
Built-in Omron Mechanical Switches The mechanical mouse switches made by Omron, the world's leading mouse switch supplier, enable up to 20 million keystroke lifespan.
Extra Magnetic Side Plates & Counterweight
Equipped with replaceable magnetic side plates and counterweight to meet various needs of all the gamers.
16.8 Million RGB Backlight 16.8 million true RGB color illumination with breathing lighting effect that can be customized based on your personal preference.
Custom Settings via GameSir G-Core Adjustable 5-level DPI (400/800/1600/3200/16000) precisely senses every slight movement. Full keys can be programmed with GameSir G-Core.
Tech Specs Brand: GameSir Model: GM300 Connection: Wired / 2.4GHz Wireless Working Platforms: Windows PC (Windows 7 or later) / macOS Battery Capacity: built-in 500mAh rechargeable Lithium battery Working Voltage: 5V Adjustable 5-level DPI: 400/800/1600/3200/16000 Frame Rate: 5000fps Acceleration: 50G Polling Rate: 125Hz (8ms) / 250Hz (4ms) / 500Hz (2ms) / 1000Hz (1ms) Connectivity: USB Type-C Cable Length: 5.91 ft. Package Size: 8.66*6.30*2.56 in. Gross Weight: 0.75 lb.
In the Box 1* GameSir GM300 Wireless Gaming Mouse 1* Pair of Magnetic Counterweight (6.5g each for left and right) 1* Pair of Standard Side Plate (left and right) 1* Pair of Enhanced Side Plate (left and right) 1* Agility X 2.4GHz Wireless Dongle 1* Type-C Cable 1* User Manual