We accept Paypal and Credit/Debit card with Visa, MasterCard, American Express,JCB and bitpay now.
Thank you for visiting and shopping at GameSir. Since 2015, we have extended our business across the worldwide. Currently, we have been partnered with Amazon, Aliexpress, and other local distribution channels to service the gamers over the world. Following are the terms and conditions that constitute our Logistics Policy.
Shipping Fee & Carrier
All orders from GameSir Official Store will enjoy free shipping.
Singapore Post is the carrier we adopt for most orders. The carrier may vary due to package weight issue, battery restriction in some countries, or other factors.
Delivery Zone
Our delivery covers most of the world including:
(1)Europe: Germany, Britain, France, Spain, Italy
(2)North America: United States, Canada
(3)South America: Brazil
(4)Asia: Japan
(5)Australia: Australia, New Zealand
(6)Middle East: Saudi Arabia, United Arab Emirates
Due to the complexity of delivery, we are unable to deliver to some regions, please check:
All orders are typically processed within 1-2 business days. Orders will not be shipped or delivered during weekends or holidays. Shipment processing time does not count to the estimated delivery time.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
For The United States orders
- Free Ship from USA warehouse. Estimated delivery time: 3-7 days.
For Canada orders
- F1/T2a/A2 orders: Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
- Other orders: Free ship from the US. Estimated delivery time: 5-10 days.
For the United Kingdom, Germany, Italy, France and Spain orders
- Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
- Express shipping from the UK. Estimated delivery time: 5-10 days.
For Australia, Brazil, Russia, South Africa and Egypt orders
- Free shipping from Hong Kong. Estimated delivery time: 15-20 days.
For Mexico, and the rest of deliverable countries orders
- Free shipping. Ship from Hong Kong. Estimated delivery time: 20-35 days.
For all accessory (carrying case, bracket, cable, etc.) orders (except US orders)
- Free shipping. Ship from Hong Kong. Estimated delivery time: 15-30 days.
Notice: Sale event may cause the change of the departure location due to the high volume of orders.
Customer Protection
We always attempt to ensure that you are 100% satisfied with every purchase at GameSir. We are proud to offer products and services for your better gaming experience. Your satisfaction and enjoyment are always our goals.
If you are not entirely satisfied with your purchase, we're here to help:
30 calendar days to return an item from the date you received it.
If you are experiencing a production issue, we are pleased to offer:
12-month replacement with the same model from the date you received it.
Product Registration
First of all, thank you for your purchase and a warm welcome to register your product.
By registering and subscribing, you can: EXTEND warranty period of 6 months TAKE advantage of our special offers, such as 10% off. ACCESS to giveaways GET the latest GameSir product news! and much more.....
Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
Your items have not been shipped out yet.
You are eligible to cancel your order before your items are being shipped. If you want to cancel your order, log in your account and cancel the order by yourself, or claim a cancellation request at gamesir.hk/help. We will help you cancel the order in 24hrs. The refund will usually be processed in two weeks.
If you order was stated as shipped, you cannot cancel it. However, we are happy to help you with the returning.
Returning an Order
Requirement:
Must be purchased from GameSir Official Store (gamesir.hk) (Order starting with #GSHK)
DO NOT FILL THE FORM BELOW IF NOT PURCHASED FROM GAMESIR.HK
The purchase date must be within 12 months from to claim a refund.
Man-caused damaged items will not be eligible for the refund.
Step 1
Ship the returning item to:
Return Address GameSir Store Taojindi Building B201, Tenglong Road, Longhua District, Shenzhen, Guangdong, China 518109 18124002507
*All returns and replacement are on your own shipping cost.Please print out the email page of confirmation order and send it back along with the return package.
Step 2
Please fill this form to inform us about your returning:
It will take about 5-7 days from the date we received your returning item to process your refund. Man-caused damaged item is not eligible for the refund.
1. FPS DOCK is not supported on iOS 13.4 and higher. 2. You can still use FPS DOCK to play FPS games downloaded from the App Store on iOS 13.3 and below. 3. You can use FPS DOCK to play FPS games downloaded from Google Play.
* Smartphone and mouse are not included.
Orders on GameSir official website can be shipped to the following countries: Europe: Germany, Britain, France, Spain, Italy North America: United States, Canada South America: Brazil Asia: Japan Australia: Australia, New Zealand Middle East: Saudi Arabia, United Arab Emirates
If your shipping address is not one of the above countries, you can click the button below to go to the official GameSir store on AliExpress to purchase. Welcome to the GameSir store!
Portable Gaming Keypad Design GameSir Z1 gaming keypad is well-designed for fully stimulating the gaming potential and offers a gaming-grade, space-saving alternative to full-sized keyboard without sacrificing essential features. The combination of an attractive design that’s appropriate for modern gaming tastes along with the layout itself is very comfortable, even after long hours of use.
Authentic Cherry MX Red / Kailh Blue Mechanical Switches GameSir Z1 gaming keypad is loaded with 29 authentic Cherry MX Red / Kailh Blue mechanical switches which are easy to press with blazing fast responsiveness.
Built-in BattleDock™ Function We never stop exploring, so we develop the BattleDock™ technology which can convert the input signals of keyboard or mouse to the signals mobile phone can recognize. GameSir Z1 is not only a gaming keypad but also a BattleDock™. Plug the USB cable of the mouse into GameSir Z1 gaming keypad, you can play mobile games with keypad and mouse!
29 Programmable Keys, 4 Macro Keys and GameSir G-Core Software Support GameSir Z1 gaming keypad features 29 programmable keys and 4 configurable macro keys. Download the GameSir G-Core software to Windows PC, you can set hot keys, macro keys, complex commands and RGB backlight with GameSir G-Core.
Immersive Dynamic RGB Backlight The dynamic RGB backlight with 16.8 million color options enhances the immersion in games. There are 4 preset color profiles for you to choose or you can customize the RGB backlight effects based on your personal preference.
Ergonomic Design As a professional e-sport level gaming keypad, every unit of GameSir Z1 is strictly tested to ensure the best performance in every fight. It is ergonomic with the large top surfaces of the keycaps, non-slip texture of WASD keys, suitable space key and comfortable wrist rest, allowing you to ease in the game.
Built-in 2000mAh Rechargeable Lithium Battery
Built-in 2000mAh rechargeable Lithium battery, you can carry GameSir Z1 gaming keypad to your friend's home and play together.
UPC Code: 754909920784 Connection: Wired (for Windows PC) / Bluetooth (for Mobile Phone) Wireless Technology: Bluetooth 4.0 Working Platforms: Android 4.4 or later / iOS 9.0 or later / Windows 7 or later Keys Layout: 29 Mechanical Keys + 4 Silicone Keys Switches Type: Cherry MX Red Switch / Kailh Blue Switch Battery Capacity: built-in 2000mAh rechargeable Lithium battery Working Time: 7 hours Charging Time: 1.5~2 hours Charging Voltage: 5V Charging Current: 1A~2A Working Temperature: 5℃~65℃ Connectivity: USB Type-C (only for charging) Cable Length: 5.25 ft. Package Size: 12.52 x 9.45 x 2.56 in. Gross Weight: 1.79 lb.
In the Box 1* GameSir Z1 Gaming Keypad 1* Type-C Cable 1* User Manual